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JankoCHECKED IN

Friendliness

What I look at: Friendliness should speak for itself, but it is often the small things. How does the housekeeping staff greet me in the corridor? How is the general welcome? Do I feel comfortable and welcome in the hotel? If I leave dishes on the table at breakfast, are they taken away quickly and kindly? Is the staff courteous and attentive? And how does the hotel recognize my ALL status: an upgrade, a welcome drink, a note, or nothing at all?

How I score it

  • 5: warm, quick, personal and attentive. I feel welcome, and my status is noticed.
  • 3: professional and correct, but not warm.
  • 1 or below: cold, slow or dismissive, or my loyalty status is ignored.

This is one of the most subjective criteria. It depends on who is at the desk that day, and I rate what I experienced.

Friendliest hotels

Ranked by Friendliness score

  1. The Costanero at dusk, when the glass facade finally shows its warm side. By day, the hotel looks rather cool and sober. MGallery Hotel Costanero Montevideo Montevideo 5.0
  2. The old historic building, with the high-rise tower next to it. The hotel is split in two, old and new together, and it works. MGallery The Porter House Hotel Sydney Sydney 5.0
  3. The old town of Tallinn with its church towers and a cruise ship in the port, seen from the sea as I arrived by ferry from Helsinki. The hotel is about a 20 minute walk from the terminal. Swissôtel Swissôtel Tallinn Tallinn 5.0
  4. The illuminated TRIBE sign on a natural stone wall at night. The hotel is in an old building that has been renovated to a very high standard. Tribe TRIBE Riga City Centre Riga 5.0
  5. The driveway up to the Novotel New Delhi City Centre. Taxis are inspected before they are allowed onto the grounds, and I liked feeling that safe from the first minute. Novotel Novotel New Delhi City Centre New Delhi 5.0